FAQs

Please contact us by clicking on this link. We will get back to you as quickly as possible. Alternatively, you can send us an email at [email protected]

We typically respond within 24 hours on working days.

Our waterless personal care and beauty products are formulated without the use of water as their main ingredient. Instead, our range comes in the form of highly potent, powder concentrates that are made with mostly natural-origin ingredients.

Just add drinking water (from your tap) at home, shake to activate, and enjoy.

Most commonly used personal care products consist of 80- 90% water, a resource that is readily available in our homes. With the water’s extra volume, these products demand up to 10x more packaging as well as 10x more energy to transport them from the factory to your home – a journey often spanning thousands of kilometres.

Without water, we can avoid 90% of transport related carbon emissions, 90% of packaging volume as well as the need for single-use plastic altogether.

Additionally, rather than spending your money on unnecessary packaging and high shipping fees associated with the volume of water-based products, we instead invest in high-quality, natural origin ingredients and masterly crafted fragrances rich in natural essential oils. 

Our waterless products are designed to be highly effective and enjoyable. We remove the unnecessary, and the waste it creates, in order to give you more.

Yes, all of our finished products – once activated with water – have been dermatologist tested. This means that our products have been patch tested on a panel of volunteers, under dermatologist supervision, with their skin tolerance and mildness having been confirmed.

Additionally, our shampoos and shower gels have  been tested in vitro on ocular cells to ensure that they are safe in case of accidental contact with your eyes.

However, in their undiluted powder form, please avoid contact with eyes and other mucous membranes (nose, mouth etc.). 

Yes, by  formulating our products without water, we can avoid, on average, 90% of packaging and 90% of transport-related carbon emissions; Our empty paper sachets weigh 2g, as opposed to a typical empty bottle and cap weighing 22-27g. 

Additionally, by only adding water at the location of use, we avoid transporting 225 ml of water for each 250 ml of final product over thousands of kilometres, from the manufacturing site to your bathroom.

Lastly, the production process of our powder concentrates is also 95% less energy intensive compared to the equivalent water-based, liquid product. 

Please always mix 225ml of water with 25g of powder, or a ratio of 9 to 1.

Start by adding roughly a third of the water to the bottom of the bottle, before adding the powder. This will prevent the powder from sticking to the base and facilitate the mixing process later. When adding the powder concentrate, please don't inhale the powder or touch your eyes or other mucous membranes with it. Next, top up with the remaining water (up to the shoulder of the bottle for the bottles that we provide), before closing the lid and shaking vigorously for 10 seconds, or until everything is well mixed. Let it rest for 20-30 minutes and then shake once more before using the product. 

Our products have been developed to be mixed with clean drinking water (from your tap) at room temperature. If you have filtered water at hand, this is even better. Please don't use hot or boiling water in order to prevent your bottle from deforming due to the heat.

You can use our products after shaking vigorously and making sure that all powder has been dissolved in the water. This will typically take 20 minutes. The viscosity of the formula will adjust, and the formula will continue to thicken for another 12-24 hours, so the texture may be a bit more liquid to start. 

Our pump has a twist & lock system, to prevent product leakage while transporting.

This is how you unlock the pump: Screw the pump clockwise onto the bottle. Make sure it seals firmly. Then unlock the nozzle by turning it a quarter of a rotation clockwise (see the arrows engraved on the pump). The nozzle “unlocks", and you can push the pump down to activate the flow (it may take 5-10 pumps for the liquid to flow).

To close the pump (if you travel for example), simply turn the nozzle a quarter of a rotation back to the left (counter-clockwise).

If you have troubles unlocking the pump, make sure that you have screwed the pump sufficiently tightly onto the bottle. Only then you can unlock the nozzle.

We do not test on animals, never have, and never will! We also don't ask others to do so on our behalf. Our products are proudly cruelty-free and vegan – they don't contain any ingredients or materials that are of animal origin.

Once they are activated with water and ready to use, our products are of 99,2-99,5% natural origin. Our concentrated powders, in their undiluted form, are of 92-95% natural origin, but please don’t use them dry or without having mixed them up with water.

One of our guiding principles  is always whether or not  something is reasonable. Is it more reasonable to use a natural ingredient that has been directly sourced from nature (i.e. by cutting down plants, harvesting fruit, etc.) or does it make more sense to use the identical molecules as to what exists in nature, but made in a lab?

While we have a bias towards using mostly natural-origin ingredients wherever we can, in some instances nature-identical ingredients can be a more reasonable choice. This can be for economic reasons as some natural ingredients may be very rare, making their sourcing very expensive, or because they are more energy efficient, or more eco-friendly in production and sourcing such as avoiding the depletion of natural resources. 

We also use some synthetic ingredients to ensure the safety and quality of our formulas over time. Any non-natural origin ingredients make up less than 0,7% of the final product, are widely recognised to be safe to use, and are authorised in natural or organic products. 

We have developed our formulations to be as mild and as kind as possible –  for the planet as well as  for our skin, hair and scalp. All of our products have been dermatologist tested and their skin tolerance has been confirmed. 

The fragrances in our formulations are made mostly from natural essential oils and plant extracts, to which some people may be sensitive. In compliance with European regulations, we clearly list all fragrance components that are considered to be potential allergens in our products’ ingredient lists. You can also find an explanation of each of the ingredients that we use here.

If you have previously experienced skin irritation related to the use of essential oils, we’d recommend  patch testing the premixed product on a small area of skin before applying it more widely. You can also consult with a dermatologist or an allergist to help identify the specific ingredient that may be causing your skin irritation.

If ever you experience an irritation that you suspect to be linked to one of our products, please discontinue use immediately and do not hesitate to contact us. Our scientific team will assist you to the best of their ability.

We have developed our formulations to be as mild and as kind as possible – both for the planet as well as for  our skin, hair and scalp. All our products have been dermatologist tested and their skin tolerance has been confirmed. If you have previously experienced skin irritation due to personal care products, we’d recommend patch testing the product on a small area of skin before applying it more widely.

You can find out more information about all our ingredients here.

All of our products are free from doubtful synthetic ingredients such as parabens, silicones, sodium lauryl sulphate, sodium laureth sulphate, colourants, EDTA, phthalates, phenoxyethanol, and microplastics.

We strive to ensure that the sourcing of our ingredients is sustainable and renewable, and have every reason to believe that this is the case. There is still some way to go before we are fully-certified organic, but we are working on it. Our priority, however, is to always provide the best possible product performance and luxurious experience, and we will not compromise on this – even if this means not being organic certified just yet.

While our  products have not been specifically designed for children, independent experts have established that they are suitable for children who are three years old and older. It always is a good idea to consult with a paediatrician if you have any concerns about your child's skin. 

Babies have very fragile skin, and you should never use our products on babies and young toddlers under the age of three. 

While soap bars are becoming increasingly popular as sustainable alternatives to their liquid counterparts, a majority of people still prefer liquid soaps due to their easy application, more generous foam, as well as the fact that they are a more hygienic product to use. Some soap bars may also have a very high pH level, which can disturb the natural skin balance and lead to skin dehydration as well as a sensation of tightness.

Our approach of pure and potent powders designed to be mixed with water in your home ensures that you still benefit from the sensory and hygienic advantages of  water-based, liquid soaps. However, this approach has the added benefits of saving CO2 emissions and avoiding single-use plastic packaging.

Yes, you can purchase a bottle separately here. All net proceeds from each bottle sold are donated to Wings of the Ocean, in order to fund ocean and beach clean-up activities. We don’t earn any money with the sale of bottles. 

Please keep our products at room temperature, away from humidity and sunlight, as well as out of reach of children.

For our powder concentrates, the best-before date is printed on the back of the sachets, which corresponds to 29 months after the manufacturing date. Once they have been mixed with water, we recommend using them within 6 months.

Our natural-origin formulas don’t like to be cold! If kept at  temperatures below 15 degrees celsius, you may see some white flakes or small lumps developing – these will normally dissolve when the product is brought back to a typical room temperature of around 20 degrees celsius. This happens as some vegetal-origin components precipitate and start forming solid structures when being kept below room temperature. This is purely aesthetic, and has no negative effect on the safety or efficacy of our products.

You can buy our products online here, we ship within France, the EU, to the UK, the USA and Canada.

We also distribute our products with selected stockists. You can find the list here.

We are sorry to keep you waiting, and have not anticipated the demand for this item. We are doing our best to restock it as  quickly as we can. Please contact us for more details, and specify the exact product that you are looking for.

If you need to cancel your order, please contact our customer service team immediately. We will try to accommodate your needs as best as we can.

If you need to modify your order, please contact our customer service immediately by filling out this form We will try to accommodate your needs as best as we can.

Please contact us before you place another order. We will get back to you within 24 hours. 

After placing your order, you will receive a tracking number that will allow you to check the progress of your shipment.

All shipping costs will be specified at check-out, and  depend on the volume of your order, destination and chosen delivery method. Typically, delivery to a pick up point is cheaper than delivery to your home address. Ordering sachet refills without a bottle is cheaper than ordering sachets with a bottle; when we ship sachet refills we can ship them in an envelope and they are considered to be letters, whereas when we ship orders with bottles they are considered to be a package due to the extra volume.  .

To qualify for free shipping, you need to either purchase an order of 30 EUR or more, or be part of our subscription program. The shipping for our Shake for Change and More is More kits is also free.

To qualify for free shipping, you need to either purchase an order of 30 EUR or more, or be part of our subscription program.
The shipping for our Shake for Change and More is More kits is also free. 

Depending on the destination and shipping provider, the usual shipping times within Metropolitan France are 2-5 business days. 

Unfortunately our shipping is not carbon neutral just yet, but we are working with our logistics providers to continuously improve in this area. Our warehouse is powered by solar panels, as well as being geothermically heated and cooled. We are also actively seeking out   ways of  optimising packing materials and energy consumption throughout all of our processes.

You can have 2 different addresses for billing and shipping. Simply untick the box “use the same address as shipping” when asked your billing address and enter a  new billing address.

Unfortunately shipping fees are non-refundable, unless you have been sent an incorrect product and you need to return it.
If this is the case, we cover all the shipping fees associated with returning the incorrect product, and shipping you the correct product.

A tracking number is the number that will be sent to you once your order has been shipped. It will allow you to check the progress of your shipment and delivery on the colissimo website. 

It will also be needed if your order has been lost or if you would like to return your order.

We currently accept payments with Visa, MasterCard, AmericanExpress, ApplePay,, PayPal and ShopPay.

Your payment will be processed upon check-out.

We currently charge all of our orders in Euros (EUR).

You have a period of 14 days from receipt of your order to return or exchange any item(s). Requests for returns or exchanges will only be accepted if they are raised within this time period, and will be processed once they have been shipped to our logistics provider, with all products still being perfectly intact and unused, and in their original packaging. If your request for a return or exchange is successful, you  will be reimbursed on the card or other payment method that was used for purchase.,  Please note that shipping fees associated with returns and exchanges  are at the customer's expense. 

Unfortunately shipping fees are non-refundable, unless  you have been sent an incorrect  product and you need to return it. If this is the case, we cover all the shipping fees associated with returning the incorrect product, and shipping you the correct product.

You will be reimbursed on the card that was used for payment, when the returned product(s) have been received by our logistics provider and have been inspected to ensure  that they are perfectly intact and unused, and in their original packaging. 

Unfortunately we cannot accept returns from another retailer.

You will be reimbursed on the card that was used for payment, when the returned product(s) are received by our logistics provider and provided that they are perfectly intact and unused.

Unfortunately not. Only the card that was used for the payment can be refunded.

If you would like to return or exchange a product, please contact our customer service department by filling out this form, or by sending us an email at [email protected], to notify us of the desired return or exchange. We’ll get back to you with further steps to follow. Products will need to be shipped to us at your expense, and must be returned in their original packaging, along with the following supporting documents: 

• A copy of your invoice
• A return form that you will have duly completed and signed. 

A product can only be returned or exchanged if it has never been opened and used, and is still in perfect condition as you received it. Products returned to us that are incomplete, damaged, or soiled, will not be taken back, and will be reshipped to you at your expense.

At this stage you can only use your digital gift cards on our lessismore.co website.

Unfortunately, you cannot return or cancel a digital gift card. 

Unfortunately, you cannot return products purchased with a digital gift card in order to get a refund. The only exception is if you received the incorrect product, or if the product you receive is damaged. In this case, you’ll be able to return the incorrect or damaged product(s), and we’ll send you the correct replacement product(s).

Yes, you  can purchase multiple digital gift cards in one order.

Our gift cards do not have an expiry date, so you can  use them whenever you want to!

No, as our gift cards are digital you will not be charged for shipping.

When sent a digital gift card, you will have received an email that contains a 16 digit code. In order to use your gift card, simply enter this code at checkout in the text box titled “discount code,” and click apply. 

If your order total is more than the value of the gift card, you will be required to pay the difference. If your order total is less than the value of the gift card, then you will be able to use the same code again until there are no funds left on your gift card. 

When sent a digital gift card, you will have received an email that contains the value of your gift card - it will either be €10, €25 or €50. 

If you have not yet used your gift card, this means that your balance is full. If you have already used your gift card and would like to check your remaining balance, simply access the email that contains the details of your card and click on the button that says “view gift card balance.” If you cannot find this email, contact us using this form and we will help you!

Yes, you can exchange products purchased with a digital gift card.

Please note that our regular exchange policy applies. You have a period of 14 days from receipt of your order to exchange any item(s). Requests for exchanges will only be accepted if they are raised within this time period, and will be processed once they have been shipped to our logistics provider, with all products still being perfectly intact and unused, and in their original packaging. If your request is successful, all shipping fees associated with exchanging the product(s) will be at your own expense. 

Yes, you can combine discount codes with gift cards when making a purchase.

Simply log into your account, and navigate to your account page, then click on “points + rewards.” Apply the discount code that you would like to use to your cart, then head to check out.

At check out, enter your digital gift card code in the box that says “discount code,” click “apply,” and you are done!

Yes, you can use multiple gift cards to purchase an order.

• Never run out of your favorite products.
• Save 25% on your starter kit
• Save 15% on every refill in your subscription.
• Benefit from free shipping.
• Full flexibility: update, pause or cancel at any time.

Our subscription service is a flexible program that allows you to simplify the purchase and delivery  of your less is more shower gel, shampoo and hand soap refills. Purchasing refills via subscription essentially means that you are purchasing these products on a repeat basis, and can ensure that you never run out of your favourite products as they will be delivered to you either every month, every second month, or every third month, depending on the frequency you choose. This service also helps you to reduce your carbon footprint – as we can anticipate and optimise all of our subscriber deliveries, we can reduce transport related costs.

Simply select the refill(s) you would like to purchase via subscription, and go to check out. Select the option "subscribe and save" and chose the quantity that you would like to receive (we have a minimum requirement of 2 sachets per shipment), as well as your order frequency i.e. how often you would like to receive your refills. Enjoy hassle-free refills delivered to your door, at no extra cost - shipping is always free!

This service is our way of making your life a little easier, and as a result, you can customise your subscription to suit your needs - you can modify, pause or cancel your subscription, whenever you wish.

The first time you order refills via our subscription programme, or whenever you create a new subscription, payment works exactly the same way as if you were placing a once-off purchase – simply enter your payment details during checkout. As our refill programme is a hassle-free service, you’ll only need to do this once. As soon as it’s time for us to send you your refills,  your account will be automatically debited using the payment details you provided at checkout – we’ll always send you a reminder email 5 days in advance, should you wish to modify, pause or cancel your subscription. Once your account has been debited and the payment has been made, we’ll send you a receipt via email and dispatch your order.

Yes, our subscription service is a flexible program which means that you can customise and update everything, whenever you wish to do so. You have the freedom to choose which products and fragrances you receive, the frequency of your orders, and the quantity of refills you receive, as well as the ability  to  pause or cancel your subscription. 

Yes, you can modify the details of your subscription at any time.  You have the freedom to update which products and fragrances you receive, as well as the frequency of your orders. Simply log into your account, navigate to your account page  and click on “subscriptions,” and then “manage my subscription”. Click on “see more details” and change what you would like to update: the quantity of your refills, your order frequency and/or the fragrance selection. You can also add products to your subscription, as well as update your payment details.

To get to the page where you can modify or cancel your subscription, simply click on this link:

my subscription/account

Yes, you can pause or cancel your subscription at anytime. Simply log into your account, navigate to your account page, and click on “subscriptions,” and then “manage my subscription”. Click on “cancel”  and you are done!

Yes you can have a subscription for more than one product, however please note that we will regroup the deliveries in order to reduce the negative impact of transport.

You can also choose to add products onto your already existing subscriptions.  Simply log into your account, navigate to your account page  and click on “subscriptions,” and then “manage my subscription”. Click on “see more details” and select the product(s) you would like to add. We’ll bill you for the updated total before your next scheduled delivery date.

Once you are ready to resume your subscription, simply log into your account, navigate to your account page, and click on “subscriptions,” and then “manage my subscription”. Click on “see more details,” and then “resume subscription” and you are done! 

When you choose to skip an order of your subscription, you won’t be billed for, and thus won’t receive, your next scheduled delivery. However, your subscription will automatically resume on the following delivery date. For example, your upcoming subscription is due to be billed on the 1st of June, but you decide to skip this order. In this case, you’ll resume your subscription on the 1st of July. 

When you choose to pause your subscription, you won’t be billed for, and thus won’t receive, any of your scheduled deliveries, until you decide to resume your subscription. Once you are ready to resume your subscription, all of your details will still be saved. 

When you choose to cancel your subscription, we’ll stop billing you entirely, and all scheduled deliveries will be cancelled. Should you wish to purchase products via subscription again, you’ll have to set up a new subscription. 

While you are able to purchase products via subscription without having an account with us, you won’t be able to update the details of your subscription, nor will you be able to pause or cancel your subscription.

If you have already purchased products via subscription, and you do not have an account, don’t worry! Simply create an account using the same email you used when you purchased your subscription - the details of your subscription will be saved and you will be able to modify these details, as well as pause or cancel your subscription, should you wish to do so. 

Yes, you can pause or cancel your subscription at any time.

You can also choose to skip deliveries. Simply log into your account, navigate to your account page, and click on “subscriptions,” and then “manage my subscription”.

Click on “see more details,” and then either choose “cancel,” “pause” or “skip order”  and you are done!

You can join our loyalty programme on our website lessismore.co, enter the “our movement” section and the “loyalty programme” sub-section. Simply enter your details to create an account and you’re in! 

Our loyalty program is very flexible and you can opt out or cancel at any time in your account section

You earn rewards as soon as you earn 100 points and get to the level 1 (minimalist level ) of our programme. The more points you earn and the higher level you get, the more rewards you get.

Simply access your account on our less is more website, “my account overview” section and go into “points + rewards”

Yes you earn points when purchasing gift cards so you can spoil your friends!

Yes you earn points when paying with the gift cards you received.

Unfortunately you cannot transfer your points or rewards to anyone. But they have no expiry date so you can enjoy them later.

Your rewards will appear on your membership account as soon when you are all signed in and your latest payment has been confirmed. Your account will update automatically.

If you return your purchase to get a refund, your points and rewards balance will go down, however if it is to be replaced, it will be updated according to the new purchase you made.

There are many different ways in which you can earn points! The main way is by purchasing products - you’ll earn 1 point for each euro spent when you place an order (please note that this does not include shipping fees). You’ll also earn:

•  20 points when you create an account;
• 10 points for following us on Instagram (you’ll only be awarded these points if you follow us via the link on our website);
• 20 points each time you leave a review.

You can increase your membership tier by earning more points via the purchase of less is more products on our website.

If you love our products and believe in our cause, our referral program is a way for you to share our movement with your friends and family. By referring us to your loved ones, they will get a €5 discount to use on their first purchase, and you will receive a €5 discount once they have placed their order. 

To participate in our referral program, log in to your account and navigate to your account page, and then click “refer a friend.” Here you’ll find your unique link that you can share with those who you wish to refer to us - simply copy and paste it, and send it via any social platform. Make sure you include a personal message so that the recipient(s) know it's from you and not spam. There is no limit to the number of people you refer, but you can only use two €5 vouchers in a single purchase. Also, it is important to note that in order for your friends and family to receive a discount, they cannot have an account with us, nor can they have previously placed an order with us. 

In order to access your €5 discount, follow the referral link that was sent to you. This link will take you to the homepage of our website, and there will be a popup that asks you to enter your email. Once you’ve entered your email and clicked “claim,” you’ll be sent an email with the discount code to redeem on a purchase. Once claimed, your discount code will be found under “points + rewards” in the account section of our website, provided that you have created an account with the same email you used to claim your discount. Please note that you will not be able to redeem your discount if you already have an account, or have already placed an order with us.

In order to access your €5 discount, the receiver(s) of the referral link you sent must first have made a purchase via the link. Once they have made their purchase, you will be able to redeem your discount. Simply log into your account, navigate to your account page, and click on “points + rewards.”

You’ll be able to use your €5 discounts on purchases valued at a minimum of €20, and can only use one referral discount in an order.

To check whether or not your friend has placed an order using your referral link,  log in to your account, navigate to your account page, and then click “refer a friend.” At the bottom of this page, you’ll find your history, which is a record of all the referral links you have sent. If the status says “pending,” this means your friend has not yet made their first purchase. If the status says “completed,” this means your friend has made their first purchase, and you will have access to your  €5 discount!

 Our referral vouchers do not have an expiry date, so you can use them whenever you want to!